SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping with us. We are committed to processing and delivering your order as quickly and efficiently as possible.
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times vary depending on the destination and the shipping method selected at checkout. Estimated delivery times are provided for reference only and may be affected by factors beyond our control, such as customs clearance, weather conditions, or carrier delays.
Once your order has been shipped, you will receive a confirmation email with tracking information (when available), allowing you to monitor your shipment.
Shipping costs are calculated at checkout based on your delivery address and the selected shipping option.
While we work hard to ensure timely delivery, unexpected delays may occasionally occur. If your order is significantly delayed, please contact our customer support team, and we will do our best to assist you.
Please ensure that your shipping address is accurate before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and find the best possible solution.
If you have any questions regarding our Shipping Policy, please feel free to contact our customer support team.
RETURN & EXCHANGE POLICY
At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
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Be unused and in their original condition.
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Be returned in their original packaging.
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Include all original accessories and documentation, if applicable.
For hygiene and safety reasons, we cannot accept returns or exchanges of opened or used cosmetics, skincare products, perfumes, or other personal care items unless they are defective or were shipped incorrectly.
Exchanges
We are happy to exchange products that:
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Arrived damaged or defective.
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Were shipped incorrectly.
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Have a manufacturing defect.
If you wish to exchange an eligible item, please contact our customer support team before returning the product.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue promptly.
Return Process
To start a return or exchange request:
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Contact our customer support team.
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Provide your order number and the reason for your request.
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Follow the return instructions provided by our team.
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Once your returned item is received and inspected, we will process your exchange or refund as applicable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
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A defective product.
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An item damaged during shipping.
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An incorrect item sent by us.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions regarding our Returns & Exchanges Policy, please contact our customer support team. We are always happy to assist you and ensure your shopping experience is safe, transparent, and enjoyable.